We may think we exercise free choice when we are making decisions. But as my colleague Eric Johnson points out, the structure of our choice architecture actually has a huge influence on the eventual outcome…. Read more »
strategy
A heartwarming customer service story
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I… Read more »
Hollywood, Streaming and the Decline of the Hit Driven Business Model
People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually embraced. Television proved destabilizing for the studio system that … Read more »
If your organization operates as a multi-layer bureaucracy, it’s headed for extinction
Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out in this month’s Harvard Business Review about how technology is creating the conditions for what we call the “permissionless” corporation…. Read more »
When The Mothership Doesn’t Want It
You would think that after funding and supporting people to develop innovative new ideas, that the parent corporation would want to take advantage of launching them. Nope. Markets are full of concepts that didn’t fit… Read more »
Taking a discovery driven approach to internal projects
The first step of discovery driven planning lies in specifying what success looks like. For for-profit projects, this usually takes the form of a level of growth or enhanced profitability. But there are many kinds… Read more »
What’s the difference between a methodology and a terrorist?
We took the Valize team on the road to attend this exclusive, high-level event. Here are a few snippets. You can negotiate with a terrorist! Ivar Jacobson was referring to the tendency for… Read more »
When Business Cases Teach the Wrong Lessons
Jeffrey Pfeffer, in his great book “The 7 Rules of Power” declares that “success excuses (almost) everything.” Success also determines which stories about the origins of that success get told and which headlines are buried. … Read more »
How’s your teaming going?
The traditional model of how teams progress goes by stages – forming, storming, norming and performing. While it’s easy to remember, teams today don’t necessarily follow that model. They’re dispersed, virtual, temporary and potentially remote…. Read more »
How LEGO used Agile Principles to Accelerate Innovation
Source: https://www.youtube.com/watch?v=zCXMx7RcZ5I Agile methods – in which work is done in parallel by cross-functionally staffed teams – has been the subject of a lot of hype. How refreshing, then, to discover examples of firms… Read more »
Flywheels vs. Relationships – Why your business architecture matters to your initial marketing plan
In developing an initial marketing plan, it is crucial not to be confused about what kind of business architecture you are building in order to establish your initial metrics for success. Geoffrey Moore has a great… Read more »
From Funnels to Flywheels
Traditional sales organizations used the concept of a sales “funnel” to describe the process through which potential customers move, ending up with sales at the end. Winners today have abandoned that way of thinking in… Read more »