I was recently asked by a reporter whether there are times when a company is too generous to its customers. The company in question was JetBlue, and the issue was whether perhaps it was being… Read more »
Rita McGrath
Author. Speaker. Consultant.
Rita McGrath
Author. Speaker. Consultant.
I was recently asked by a reporter whether there are times when a company is too generous to its customers. The company in question was JetBlue, and the issue was whether perhaps it was being… Read more »