As we begin to slowly emerge from the pandemic, some of the contours of what post-pandemic life will be like are starting to come into focus. As employees leave their old roles in droves and… Read more »
Thought Sparks
Nasty choice architecture – the prevalence of dark patterns
We may think we exercise free choice when we are making decisions. But as my colleague Eric Johnson points out, the structure of our choice architecture actually has a huge influence on the eventual outcome…. Read more »
Thought Sparks Wrap Up – January 2023
An antidote to bureaucracy? Perhaps 2023 becomes the year that more organizations take advantage of technology to create what my co-author Ram Charan and I call the Permissionless Organization. By using technology to get the outcomes… Read more »
A humorous take on a serious topic – American Indian history
Humor is uniquely human. It builds bonds, defuses tension, boosts innovation, and bolsters resilience. In a bold manifestation of the power of humor, McCarter Theater’s production of “Between Two Knees” offers stories from Native American… Read more »
A heartwarming customer service story
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I… Read more »
2022 in the Rear-View Mirror!-Yearly Round Up
Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can you tell when a competitive advantage is going into erosion? One of my most requested articles (and a… Read more »
Hollywood, Streaming and the Decline of the Hit Driven Business Model
People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually embraced. Television proved destabilizing for the studio system that … Read more »
Rebuilding Ukraine: Huge opportunity, huge risks?
I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy providers. As we bring 2022 to a close, I… Read more »
Thought Sparks Wrap Up – November 2022
Discover This! A collection of ideas to spark your thinking, by Rita McGrath November Happenings After a two-year wait, I finally made it to Dublin to attend the Business Excellence Institute’s awards gala, at which… Read more »
Remembering Frances Hesselbein
When leadership coach and major award winner Marshall Goldsmith describes you as the greatest leader he has ever met, that’s saying something. Frances Hesselbein was one of the last of a generation that included Peter… Read more »
A few reflections from the Global Peter Drucker Forum
I’ve always had an affection for the writing of the late Peter Drucker. His legacy is honored by the annual gathering of the Global Peter Drucker Forum, and there are always some nuggets of wisdom… Read more »
Lying – or at least not telling the whole truth – as a business model comes to haunt Meta
When a major inflection point passes through, institutions and the environment take a long time to catch up. But when they do, the consequences can be swift. Facebook’s current troubles illustrate this principle. Source: https://thewire.in/film/the-social-dilemma-netflix-media-review… Read more »