As we begin to slowly emerge from the pandemic, some of the contours of what post-pandemic life will be like are starting to come into focus. As employees leave their old roles in droves and… Read more »
Seeing Around Corners
A heartwarming customer service story
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I… Read more »
Rebuilding Ukraine: Huge opportunity, huge risks?
I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy providers. As we bring 2022 to a close, I… Read more »
Early warnings of a fading competitive advantage
As the world begins to open up and I’m back on the speaking circuit, a question I get asked again and again is how one can tell when a once-robust competitive advantage is starting to… Read more »
Simultaneous discovery – or the sincerest form of flattery? Board Committee research
Two topics here – how to get Boards focused on science and technology for the long term, and how good ideas can get … um … discovered? Image Source The difference a special Board committee… Read more »
When The Mothership Doesn’t Want It
You would think that after funding and supporting people to develop innovative new ideas, that the parent corporation would want to take advantage of launching them. Nope. Markets are full of concepts that didn’t fit… Read more »
Taking a discovery driven approach to internal projects
The first step of discovery driven planning lies in specifying what success looks like. For for-profit projects, this usually takes the form of a level of growth or enhanced profitability. But there are many kinds… Read more »
What’s the difference between a methodology and a terrorist?
We took the Valize team on the road to attend this exclusive, high-level event. Here are a few snippets. You can negotiate with a terrorist! Ivar Jacobson was referring to the tendency for… Read more »
The Strategic Management Society’s CK Prahalad Award for Scholarly Impact on Practice
In a delightful – and unexpected – turn of events, I’m going to be traveling to London to receive the Strategic Management Society’s CK Prahalad Award for scholarly impact on practice on September 17. These… Read more »
How’s your teaming going?
The traditional model of how teams progress goes by stages – forming, storming, norming and performing. While it’s easy to remember, teams today don’t necessarily follow that model. They’re dispersed, virtual, temporary and potentially remote…. Read more »
A Conversation with EY Entrepreneur of the Year, Stephen Bailey
Source: https://medium.com/authority-magazine/stephen-bailey-of-execonline-5-steps-we-must-take-to-truly-create-an-inclusive-representative-ed63b5576844 It isn’t just anyone who can run an organization that has an impact on tens of thousands of leaders in over 100 countries, but ExecOnLine co-founder Stephen Bailey is that person. Prompted by a… Read more »
Three Kinds of Competition to Have on Your Radar
In traditional strategic thinking, beating the competition, by finding an attractive position in an attractive industry, is the name of the game. An updated perspective suggests you need to be paying attention to at least… Read more »