The Wall Street Journal last week published an article on the expanding role of CFO's and financial people generally in corporations. Well, it's a trend I've been watching for a while, and it isn't going to… Read more »
Strategy Execution
Advice for would-be media darlings – A hilarious YouTube series
I ran across some truly hilarious examples of desperately awful speaking to the media on YouTube. The series is a set of short clips, beginning with Media Coaching Example #1, in which a beauty contest… Read more »
Fantastic story about learning from failure at Best Buy
My friends over at Strategy + Innovation published a remarkable – and very honest – story from Brad Anderson, the former CEO of Best Buy. In the article, he describes the misbegotten acquisition by Best… Read more »
Brilliant reflections on skunkworks
Ah, skunkworks. Those small, agile units beloved of large organizations looking for the Next New Idea. I've written about them in the past – and outlined some of the pitfalls of setting them up and… Read more »
While we’re on the subject of wrong ends of competitive waves…
It must be my week for seeing bad news in many places. I just love reading Scott Anthony's blog over at the HBR web site, where I also am a regular blogger. Scott is part… Read more »
Paying attention to unconventional “links” in a customers’ consumption chain
I've often encouraged executives to pay attention to the customers' complete consumption chain rather than focusing just on what they do, sell or make. One of my colleagues forwarded me a fascinating article from the New… Read more »
Assumptions challenged by changes in demography
This interesting article, entitled "How to be a demographic realist" notes that the vast changes in demographics that are to be upon us in the coming decades is likely to cause us to challenge many… Read more »
Discovery Driven Planning for CIO’s
In this blog Steve Miller notes that DDP can be a bridge between 'searching' activities and 'planning' activities and suggests how the idea could be imported to the world of IT.
Customer experience innovation - description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
Customer experience innovation – description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
This disruption thing is harder than it looks
In a recent Wall Street Journal article, writer Kimberly Chou reviewed the fates of several contenders to be disruptive technologies in the industries in which they were introduced. . Among these are the flip videorecorder,… Read more »
Rita’s rules for email
A blog post over at the Harvard Publishing site led me to put together my own "golden rules for email." As follows: Rita's Golden Rules for email: 1. Meaningful subject lines that tell the reader… Read more »