Reflecting this month on a spate of bad news, and how CEOs and other humans tend to react. The good news is that bad news mobilizes us. The bad news is that we can get… Read more »
Business Strategy
Thought Sparks Wrap Up – March 2023
Yes, we are well into 2023 and if we’re going to make an impact, now is the time to get started. Considering that it takes 3-6 months to get anything accomplished, you should be starting… Read more »
Thought Sparks Wrap Up – February 2023
Yes, we are already staring down at the end of the first quarter. We’re back in person, back in airports, back at conferences, but … back to the office? The jury is still out. In case… Read more »
Nasty choice architecture – the prevalence of dark patterns
We may think we exercise free choice when we are making decisions. But as my colleague Eric Johnson points out, the structure of our choice architecture actually has a huge influence on the eventual outcome…. Read more »
Thought Sparks Wrap Up – January 2023
An antidote to bureaucracy? Perhaps 2023 becomes the year that more organizations take advantage of technology to create what my co-author Ram Charan and I call the Permissionless Organization. By using technology to get the outcomes… Read more »
A heartwarming customer service story
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I… Read more »
2022 in the Rear-View Mirror!-Yearly Round Up
Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can you tell when a competitive advantage is going into erosion? One of my most requested articles (and a… Read more »
If your organization operates as a multi-layer bureaucracy, it’s headed for extinction
Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out in this month’s Harvard Business Review about how technology is creating the conditions for what we call the “permissionless” corporation…. Read more »
Thought Sparks Wrap Up – November 2022
Discover This! A collection of ideas to spark your thinking, by Rita McGrath November Happenings After a two-year wait, I finally made it to Dublin to attend the Business Excellence Institute’s awards gala, at which… Read more »
Early warnings of a fading competitive advantage
As the world begins to open up and I’m back on the speaking circuit, a question I get asked again and again is how one can tell when a once-robust competitive advantage is starting to… Read more »
What does Ford’s decision to drop Argo AI Mean for autonomous driving?
Big flashy billion-dollar investments. Leaders optimistically pronouncing totally unrealistic launch dates. Geeky engineers becoming the darlings of the moment. Yes, the story of Ford’s foray into autonomous cars has it all! The autonomous driving bubble… Read more »
Simultaneous discovery – or the sincerest form of flattery? Board Committee research
Two topics here – how to get Boards focused on science and technology for the long term, and how good ideas can get … um … discovered? Image Source The difference a special Board committee… Read more »