An antidote to bureaucracy? Perhaps 2023 becomes the year that more organizations take advantage of technology to create what my co-author Ram Charan and I call the Permissionless Organization. By using technology to get the outcomes… Read more »
Business Strategy
A heartwarming customer service story
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I… Read more »
2022 in the Rear-View Mirror!-Yearly Round Up
Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can you tell when a competitive advantage is going into erosion? One of my most requested articles (and a… Read more »
If your organization operates as a multi-layer bureaucracy, it’s headed for extinction
Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out in this month’s Harvard Business Review about how technology is creating the conditions for what we call the “permissionless” corporation…. Read more »
Thought Sparks Wrap Up – November 2022
Discover This! A collection of ideas to spark your thinking, by Rita McGrath November Happenings After a two-year wait, I finally made it to Dublin to attend the Business Excellence Institute’s awards gala, at which… Read more »
Early warnings of a fading competitive advantage
As the world begins to open up and I’m back on the speaking circuit, a question I get asked again and again is how one can tell when a once-robust competitive advantage is starting to… Read more »
What does Ford’s decision to drop Argo AI Mean for autonomous driving?
Big flashy billion-dollar investments. Leaders optimistically pronouncing totally unrealistic launch dates. Geeky engineers becoming the darlings of the moment. Yes, the story of Ford’s foray into autonomous cars has it all! The autonomous driving bubble… Read more »
Simultaneous discovery – or the sincerest form of flattery? Board Committee research
Two topics here – how to get Boards focused on science and technology for the long term, and how good ideas can get … um … discovered? Image Source The difference a special Board committee… Read more »
When Business Cases Teach the Wrong Lessons
Jeffrey Pfeffer, in his great book “The 7 Rules of Power” declares that “success excuses (almost) everything.” Success also determines which stories about the origins of that success get told and which headlines are buried. … Read more »
Think everybody has a positive view of creativity? Think again!
Of course, we believe that creativity is a universally great thing – thinking otherwise is like dismissing hope or truth! In his conversational, approachable book, New York Times Pulitzer Prize winning author Matt Richtel takes… Read more »
How’s your teaming going?
The traditional model of how teams progress goes by stages – forming, storming, norming and performing. While it’s easy to remember, teams today don’t necessarily follow that model. They’re dispersed, virtual, temporary and potentially remote…. Read more »
A Conversation with EY Entrepreneur of the Year, Stephen Bailey
Source: https://medium.com/authority-magazine/stephen-bailey-of-execonline-5-steps-we-must-take-to-truly-create-an-inclusive-representative-ed63b5576844 It isn’t just anyone who can run an organization that has an impact on tens of thousands of leaders in over 100 countries, but ExecOnLine co-founder Stephen Bailey is that person. Prompted by a… Read more »