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Rita McGrath

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Archives for 2023

March 28, 2023

Subscriptions: The Hotel California of Business Transactions

As colleague Eric Johnson has pointed out, the decision architecture – how we are brought through the decision process – has a huge impact on the decisions that are ultimately made. But, knowing that, unscrupulous… Read more »

Filed Under: Discovery Driven Planning, Thought Sparks, Valize

March 21, 2023

Everything You Ever Wanted to Know about Anxiety (But Were Afraid to Ask)

We’re doing a lot of talking about mental health these days, but that doesn’t make the issues magically disappear.  What a great opportunity, then to be joined by Morra Aarons-Mele, an entrepreneur, host of the… Read more »

Filed Under: Discovery Driven Planning, Thought Sparks, Valize

March 15, 2023

How can we help?

When your customers’ cash dries up… With all the turmoil surrounding the collapse of Silicon Valley Bank, the pullback of Venture Capital money and other nail-biting financial moments, how should you deal with customers who… Read more »

Filed Under: Discovery Driven Planning, Thought Sparks, Valize

March 8, 2023

Thought Sparks Wrap Up – February 2023

Yes, we are already staring down at the end of the first quarter.  We’re back in person, back in airports, back at conferences, but … back to the office?  The jury is still out. In case… Read more »

Filed Under: Articles, Business Start Ups / Entrepreneurship, Business Strategy, Innovation, Insights and ideas, Leadership, Thought Sparks

March 1, 2023

There’s an app for that – teaching discovery driven planning in the entrepreneurship curriculum

I’m often asked whether it is possible to teach entrepreneurship – or more importantly – having an entrepreneurial mindset. Well, I can’t teach you passion or hard work. What I can teach you is how… Read more »

Filed Under: Discovery Driven Planning, Thought Sparks, Valize

February 21, 2023

Rewriting the employment contract, courtesy of COVID

As we begin to slowly emerge from the pandemic, some of the contours of what post-pandemic life will be like are starting to come into focus. As employees leave their old roles in droves and… Read more »

Filed Under: Careers, Opportunities, Seeing Around Corners, Thought Sparks

February 14, 2023

Nasty choice architecture – the prevalence of dark patterns

We may think we exercise free choice when we are making decisions. But as my colleague Eric Johnson points out, the structure of our choice architecture actually has a huge influence on the eventual outcome…. Read more »

Filed Under: Business Strategy, Careers, Discovery Driven Planning, Leadership, Thought Sparks

February 9, 2023

Thought Sparks Wrap Up – January 2023

An antidote to bureaucracy?  Perhaps 2023 becomes the year that more organizations take advantage of technology to create what my co-author Ram Charan and I call the Permissionless Organization.  By using technology to get the outcomes… Read more »

Filed Under: Articles, Business Start Ups / Entrepreneurship, Business Strategy, Innovation, Insights and ideas, Leadership, Thought Sparks

February 7, 2023

A humorous take on a serious topic – American Indian history

Humor is uniquely human. It builds bonds, defuses tension, boosts innovation, and bolsters resilience. In a bold manifestation of the power of humor, McCarter Theater’s production of “Between Two Knees” offers stories from Native American… Read more »

Filed Under: Insights and ideas, Thought Sparks

February 1, 2023

The beginning of the end of school rankings as we’ve come to know them?

School rankings and other forms of measurement are intended to provide useful information to potential students and their families. But as the schools themselves have learned, competing for a higher spot in the ranking can… Read more »

Filed Under: Business School, Insights and ideas, Leadership

January 24, 2023

A heartwarming customer service story

The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way. The sad world of customer service As I… Read more »

Filed Under: Business Strategy, Customer insight, Discovery Driven Planning, Growth, Seeing Around Corners, Thought Sparks

January 19, 2023

2022 in the Rear-View Mirror!-Yearly Round Up

Ideas – Thought Sparks  Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can you tell when a competitive advantage is going into erosion?  One of my most requested articles (and a… Read more »

Filed Under: Articles, Business Start Ups / Entrepreneurship, Business Strategy, Innovation, Insights and ideas, Leadership, Thought Sparks

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