In my column over at Fortune, I note that a common pattern for companies who get themselves into trouble is that they somehow ‘lose touch’ with their customers. I attribute this in many ways to… Read more »
Thought Sparks
What do The Weather Channel, Apple’s iPod and future banking services all have in common?
These players often created entire categories of new consumption – from just-in-time and on demand weather updates, to a transformative way to listen to your own content whenever you felt like it to new kinds… Read more »
Organizational agility: The CEO’s top concern?
Last week at the Managing Partners’ Forum held on March 12 in London, Caspar de Bono of the Financial Times opened this high-level conference for leaders of professional services firms with an observation about the… Read more »
CVS and the decision to drop tobacco sales – savvy strategic repositioning?
CVS’s decision to stop offering tobacco products is an example of a company shifting its resources from cash-flow-generating, but declining businesses into higher growth markets. Tobacco, although a cash cow for many retailers (and a… Read more »
Talk about industries competing with industries: PC’s versus weddings
Heard an interesting story on the radio the other day. An author (wish I wrote down his name) was being interviewed about a project he’s working on that involves understanding the financial lives of Americans. … Read more »