Just this morning, I ran across Margaret Hefernan's post over at BNET in which she reminds readers that it is really important to know what business they are really in. She cites the example of… Read more »
Business Strategy
Different types of competitors and an age-old question “What Business Are You In?”
Just this morning, I ran across Margaret Hefernan's post over at BNET in which she reminds readers that it is really important to know what business they are really in. She cites the example of… Read more »
Customer experience innovation at the Disney Stores
A major theme that I’ve been following for a while is that rather than conventional product or service innovation, companies that attend to their customers’ total experience with an offering can craft powerful, sticky, and… Read more »
Business Value of a Temporary Advantage – Video describing the BareBones NPV
My esteemed colleague, Mac, is featured describing the application of the “BareBones” NPV tool in this video. We’re working on uploading a new version of the software.
How decisions made under uncertainty can cast a long shadow - Internet Pricing
The reality of having to make decisions under uncertainty is that quite often, you'll get things wrong. Unfortunately, sometimes those wrong things have very long and path-dependent consequences. I'm thinking in particular of two decisions… Read more »
How decisions made under uncertainty can cast a long shadow – Internet Pricing
The reality of having to make decisions under uncertainty is that quite often, you'll get things wrong. Unfortunately, sometimes those wrong things have very long and path-dependent consequences. I'm thinking in particular of two decisions… Read more »
Customer experience innovation - description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
Customer experience innovation – description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
rethinking audience attraction in the media business model
In an article that is forthcoming in Long Range Planning, I’ll be talking about a discovery driven approach to identifying new business models. One of the points I make in the piece is that with… Read more »
Consumer Leverage Ratio - A tool to measure the ticking credit time bomb lurking for your customers
My co-author, Ian MacMillan and one of his colleagues, William Jarvis have just weighed in on a topic near and dear to my heart—the deadly situations companies create when they lend more and more to… Read more »
Harvard Business Review Forethought Piece: “How to Get Unstuck”
An article by myself and MacMillan has just appeared in the May Harvard Business Review. It’s called “How to Get Unstuck” and offers some suggestions for organizations facing paralyzing uncertainty. The first 25 readers who… Read more »
Management Techniques actually work!
If you didn’t catch the article by Scott Thurm in today’s Wall Street Journal, you should check it out. He reports that researchers from Stanford University, the London School of Economics and the consulting firm… Read more »