A reporter recently asked me to comment on why some companies seem to develop adversarial relationships with their customers. I found that a really interesting question. Adversarial relationships between customers and companies that serve them… Read more »
Thought Sparks
Thought Sparks, the brainchild of Rita McGrath, are insightful actions, strategic ideas, actionable suggestions and innovative approaches that help organizations and leaders master the future with less fear and more confidence. New episodes of the Thought Sparks Podcast are released every other Tuesday at 11am Eastern. Prior to 2025, episodes of the Thought Sparks Podcast were known as Fireside Chats.
Customer experience innovation at the Disney Stores
A major theme that I’ve been following for a while is that rather than conventional product or service innovation, companies that attend to their customers’ total experience with an offering can craft powerful, sticky, and… Read more »
One from the flops file – Mattel’s all but forgotten “Flavas”
As part of my work on understanding how companies compete in dynamic markets, I run across a fair number of flops. Some are well intentioned, and others are just poorly thought through. I was reminded… Read more »
One from the flops file - Mattel’s all but forgotten “Flavas”
As part of my work on understanding how companies compete in dynamic markets, I run across a fair number of flops. Some are well intentioned, and others are just poorly thought through. I was reminded… Read more »
Rita McGrath post named as one of Best Blog Posts for Women in Business at Harvard Business Review
The Smart Lemming has recommended several Harvard Business Review blog posts on Women in Business by Sylvia Ann Hewlett, Rosabeth Moss Kanter, Rita McGrath, and Tamara J. Erickson. The Smart Lemming cites Rita McGrath’s post… Read more »
Resources for those (congratulations!) tagged with starting an innovation unit
Over at my Harvard Publishing Online blog I had posted about starting a new venture unit within a firm. Among the responses I received were requests for additional resources for those lucky people who are… Read more »
The schizophrenic life of an academic
Today’s Wall Street Journal had a fascinating article about the heated competition to become America’s Top College Professor. Aside from being personally inspiring (as someone who spent a lot of years trying to figure out… Read more »
IDEO’s Colin Raney on the ‘large market fallacy’
This week, I’m here with a fantastic group of participants in Columbia’s Leading Strategic Growth and Change program, which I direct. This morning’s presentation featured Colin Raney and Joe Gerber from design consultancy IDEO . … Read more »
Business Value of a Temporary Advantage – Video describing the BareBones NPV
My esteemed colleague, Mac, is featured describing the application of the “BareBones” NPV tool in this video. We’re working on uploading a new version of the software.
Event Alert – MacMillan talks about Discovery Driven Growth
Esteemed colleague and co-author MacMillan will be giving a talk in Philadelphia on Nov. 18. Check out the details here..
Business Education and many other links to very cool blogs
A colleague was kind enough to send me the link to a blog web site which itself has terrific links for people interested in business. In addition to the blogs I post on, such as… Read more »
Does business ignore Business Schools?
In his blog The Art of Management, Dr. David M. Atkinson, discusses the issues, his thoughts, and refers to Rita McGrath’s January 14th letter “The Upside to Business Schools,” written in response to a column… Read more »