We see it all the time – strategies that are meant to align and energize people distract and confuse them instead. Creating a screening scorecard that anyone can use is a big help. The trouble… Read more »
Archives for 2021
The BareBones NPV tool: When you need to quantify, but really don’t have the information
Trying to figure out what a new initiative might do for you? A traditional approach is the net present value calculation. This nifty little tool offers an alternative with just 9 input metrics. The net… Read more »
The Inside Baseball of Corporate Transformation
Rita McGrath and Ron Boire Hired to transform a company? The odds are against you A recent McKinsey global survey found that only 26% of executives they questioned considered their efforts to address specific performance… Read more »
Your business is already in trouble, you just haven’t noticed it yet
It’s always astonishing in hindsight, looking at a business that got itself into deep, dark, trouble, how many warning signs there were. ‘Tis the season, it seems for the retail apocalypse to shutter once-beloved brands… Read more »
The better your automated customer service options, the worse your customer service experience
The unintended consequence of so much high-quality customer service automation is that by the time your customers get to a real person, they are already enraged and their problems are mercilessly complicated. Yes, customer service… Read more »
Think you Know Who Your Competition Is? Think Again!
In a world where we’re going from industries to arenas, how you define the competitive playing field can either give you an edge or set you back. If you believe the strategy textbooks, you would… Read more »
A New Social Contract? Part 3: So Many Policies, So Little Space!
Welcome to part 3 of a three-part series, looking at the likelihood of a fundamental transformation of the basic social contract in the United States, along the lines of Roosevelt’s New Deal. D x V… Read more »
A New Social Contract? Part 2: Reaching for a Vision
Welcome to part 2 of a three-part series, looking at the likelihood of a fundamental transformation of the basic social contract in the United States, reflecting Roosevelt’s New Deal. The framework combines two uncertainties to… Read more »
A New Social Contract? Part 1: Defining the Issues
Back in March of 2020, I applied the techniques from “Seeing Around Corners” to what kind of economic and social future we might anticipate post-pandemic. One of the scenarios I outlined was a return to… Read more »