As part of my work on understanding how companies compete in dynamic markets, I run across a fair number of flops. Some are well intentioned, and others are just poorly thought through. I was reminded… Read more »
Innovation
How decisions made under uncertainty can cast a long shadow – Internet Pricing
The reality of having to make decisions under uncertainty is that quite often, you'll get things wrong. Unfortunately, sometimes those wrong things have very long and path-dependent consequences. I'm thinking in particular of two decisions… Read more »
How decisions made under uncertainty can cast a long shadow - Internet Pricing
The reality of having to make decisions under uncertainty is that quite often, you'll get things wrong. Unfortunately, sometimes those wrong things have very long and path-dependent consequences. I'm thinking in particular of two decisions… Read more »
Customer experience innovation – description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
Customer experience innovation - description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
Taxes, the structure of incentives, and why I’m worried about the plan for health reform funding
When I was a Ph.D. student studying entrepreneurship, one of the most influential articles I read was by economist William J. Baumol. Entitled “Entrepreneurship: Productive, Unproductive and Destructive”, it basically suggested that a nation gets… Read more »
This disruption thing is harder than it looks
In a recent Wall Street Journal article, writer Kimberly Chou reviewed the fates of several contenders to be disruptive technologies in the industries in which they were introduced. . Among these are the flip videorecorder,… Read more »
A fast growing tech company from an unlikely place
This week, I gave a keynote speech at the first innovation summit sponsored by TechColumbus, a membership and funding organization for entrepreneurs in the central Ohio area. It was a great event – two keynotes… Read more »
Strategy + Innovation features Rita on learning from failure
Renee Callahan, editor of Strategy & Innovation, a newsletter published by the consulting firm Innosight has featured an interview with me in their current edition. .
Coinstar tops $1B in revenue for 2009
We have long used Coinstar as a great example of a company that created real customer experience innovation by figuring out great ways to get rid of loose change. It features prominently in our “MarketBusting”… Read more »
More on Total Recall Technologies
I’ve been getting a lot of interested reactions from the World Economic Forum / Harvard Business Review “Ideaslab” session I did at Davos. You can find the YouTube version here and it is also published… Read more »
Session at Davos: Growth Through Innovation
This had to be one of the more fun sessions I attended at Davos, on a topic near and dear to my heart. Here’s the WEF summary: Growth through Innovation The financial crisis will be… Read more »