A reporter recently asked me about the downsides of a firm going public – why might it not be the best course of action for them? Here are my "top ten": It is a… Read more »
Business Strategy
While we’re on the subject of wrong ends of competitive waves…
It must be my week for seeing bad news in many places. I just love reading Scott Anthony's blog over at the HBR web site, where I also am a regular blogger. Scott is part… Read more »
Is BlackBerry on the wrong end of a competitive wave?
We've often talked about a "wave" of competitive advantage, in which insights form the basis for the launch of an offering, a company gets to exploit it for a while, and then inevitable erosion sets… Read more »
Assumptions challenged by changes in demography
This interesting article, entitled "How to be a demographic realist" notes that the vast changes in demographics that are to be upon us in the coming decades is likely to cause us to challenge many… Read more »
Different types of competitors and an age-old question “What Business Are You In?”
Just this morning, I ran across Margaret Hefernan's post over at BNET in which she reminds readers that it is really important to know what business they are really in. She cites the example of… Read more »
Different types of competitors and an age-old question “What Business Are You In?”
Just this morning, I ran across Margaret Hefernan's post over at BNET in which she reminds readers that it is really important to know what business they are really in. She cites the example of… Read more »
Customer experience innovation at the Disney Stores
A major theme that I’ve been following for a while is that rather than conventional product or service innovation, companies that attend to their customers’ total experience with an offering can craft powerful, sticky, and… Read more »
Business Value of a Temporary Advantage – Video describing the BareBones NPV
My esteemed colleague, Mac, is featured describing the application of the “BareBones” NPV tool in this video. We’re working on uploading a new version of the software.
How decisions made under uncertainty can cast a long shadow - Internet Pricing
The reality of having to make decisions under uncertainty is that quite often, you'll get things wrong. Unfortunately, sometimes those wrong things have very long and path-dependent consequences. I'm thinking in particular of two decisions… Read more »
How decisions made under uncertainty can cast a long shadow – Internet Pricing
The reality of having to make decisions under uncertainty is that quite often, you'll get things wrong. Unfortunately, sometimes those wrong things have very long and path-dependent consequences. I'm thinking in particular of two decisions… Read more »
Customer experience innovation - description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »
Customer experience innovation – description of a talk that I sometimes give
Sad, but true: Most companies have potentially disastrous blind spots with regard to truly understanding their customers' experiences with their products and services. This session introduces a simple, intuitive tool – the customer consumption chain… Read more »