Halleluja! That was my response on learning from today's New York Times that Spirit Airlines is going to start charging people to carry on bags that go into the overhead bins. I know this will… Read more »
Archives for April 2010
Are You Squandering Your Intelligent Failures?
Rita McGrath’s Harvard Business Review post Are You Squandering your Intelligent Failures has been commented upon by Tim Kastelle and John Steen here.
The current state of “Skunkworks”
It’s a time-honored tradition in the corporate innovation literature – the idea of a hardy band of people who work in a way that is separate from the mother organization to bring into being a… Read more »
Creating the Perfect Customer Experience
At Inc.com’s page, Productivity@Work: “The starting point for improving customer experience is to literally map all the experiences a customer considering buying your product or service might have,” says Rita McGrath, an associate professor at… Read more »
Things are looking up – some statistics from McKinsey
For those of you that haven’t been following the “are we there yet” discussions in the blogosphere, a colleague thoughtfully sent me this link to a recent McKinsey study. The study opens with the following:… Read more »
Rita McGrath featured at Columbia’s Executive Education Connection
Columbia Executive Education’s online Connection featured Rita McGrath this week discussing Discovery-Driven Growth, cited her interview with Business Week and Business Week naming of Discovery Driven Growth one of the best design and innovation books… Read more »
Rita McGrath featured at Columbia’s Executive Education Connection
Columbia Executive Education’s online Connection featured Rita McGrath this week discussing Discovery-Driven Growth, cited her interview with Business Week and Business Week naming of Discovery Driven Growth one of the best design and innovation books… Read more »