Rita McGrath was quoted by Crain’s in conjunction with their story Armstrong’s apology a mere Patch. Armstrong, AOL CEO fired a Patch employee during a video conference before 1000 staffers. “This is the kind of thing that tends to stick with people because it’s so vivid,” said Rita McGrath, a professor at Columbia Business School who focuses on business strategy. “This wasn’t a strategic case of a public shooting.” Read the entire post here.