Gokce Sargut and I are working together on the fascinating subject of how organizations can sensibly and strategically cope with the demands of complex situations. One of the papers from our ongoing research project is out in this months' Harvard Business Review. We offer a perspective on why complexity is so hard to deal with (because it has interactive qualities that make outcomes unpredictable) and offer some suggestions on how you might want to manage differently if you are facing a complex situation.
I will be doing a webinar on this topic on September 28 – more on that later.
For the first 100 readers, HBR has offered the opportunity to download the article for free. You can access the free download here:
If you're too late for the free link, drop me an email and we'll figure out how to get you a copy.