HotelInteractive.com quotes Rita McGrath in an article about deflating stress: “There is a big body of research that shows stress is highly correlated with people feeling unable to control the variables that are relevant to addressing the situation,” McGrath said. “The first thing I would look at, as a manger, is what are the particular sets of problems that people on the front lines are likely to encounter and how can I give them as much control as possible to address those situations?” To read the entire post, click here.