In a discovery that I made while researching how companies cascase communication, I ran across the following little snippet:
In a recent survey of 1,103 employees
86% of employees reported that their bosses thought they were great communicators
But only 17% felt their bosses actually communicated effectively! Clearly a lot of room for improvement.
For more info, have a look at Boyd Clark’s book The Leader?s Voice (Select books, 2002)