Friday Fireside Chat with Tiffani Bova

Tiffani Bova, author and Customer Growth and Innovation Evangelist at Salesforce is herself a force of nature! While everybody sort of gets it that there is a relationship between the work experience of your people and the service experience received by your customers, they don’t understand the real nature of the connection. In her forthcoming new book “The Experience Mindset,” Tiffani provides actionable insights from her recent research and shows how you can drive impressive revenue growth by getting the balance between focus on customer experience and focus on employee experience right. Join us on July 7 at 1pm live or catch the recording later on.