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UID:9929-1688727600-1688731200@www.ritamcgrath.com
SUMMARY:Friday Fireside Chat with Tiffani Bova
DESCRIPTION:Tiffani Bova\, author and Customer Growth and Innovation Evangelist at Salesforce is herself a force of nature! While everybody sort of gets it that there is a relationship between the work experience of your people and the service experience received by your customers\, they don’t understand the real nature of the connection. In her forthcoming new book “The Experience Mindset\,” Tiffani provides actionable insights from her recent research and shows how you can drive impressive revenue growth by getting the balance between focus on customer experience and focus on employee experience right. Join us on July 7 at 1pm live or catch the recording later on.
URL:https://www.ritamcgrath.com/event/friday-fireside-chat-with-tiffani-bova/
LOCATION:Virtual
CATEGORIES:Webinar
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UID:10280-1689937200-1689940800@www.ritamcgrath.com
SUMMARY:Friday Fireside Chat with Jeremy Utley
DESCRIPTION:Jeremy Utley is a major presence at the Stanford Design School\, author of the recent popular book “Ideaflow” and a serial entrepreneur to boot! In what will prove to be an exciting conversation\, he and I will be talking about how you can train yourself to generate a continual flow of good ideas and how this can help you add value in your career and in life! If we get a chance\, we’ll also probe his views on entrepreneurship and what makes for a winning idea. You won’t want to miss this discussion.
URL:https://www.ritamcgrath.com/event/friday-fireside-chat-with-jeremy-utley/
LOCATION:Virtual
CATEGORIES:Webinar
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