BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Rita McGrath - ECPv6.16.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Rita McGrath
X-ORIGINAL-URL:https://www.ritamcgrath.com
X-WR-CALDESC:Events for Rita McGrath
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20220313T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20221106T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20230312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20231105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230707T110000
DTEND;TZID=America/New_York:20230707T120000
DTSTAMP:20260525T023422
CREATED:20230219T184531Z
LAST-MODIFIED:20230301T143524Z
UID:9929-1688727600-1688731200@www.ritamcgrath.com
SUMMARY:Friday Fireside Chat with Tiffani Bova
DESCRIPTION:Tiffani Bova\, author and Customer Growth and Innovation Evangelist at Salesforce is herself a force of nature! While everybody sort of gets it that there is a relationship between the work experience of your people and the service experience received by your customers\, they don’t understand the real nature of the connection. In her forthcoming new book “The Experience Mindset\,” Tiffani provides actionable insights from her recent research and shows how you can drive impressive revenue growth by getting the balance between focus on customer experience and focus on employee experience right. Join us on July 7 at 1pm live or catch the recording later on.
URL:https://www.ritamcgrath.com/event/friday-fireside-chat-with-tiffani-bova/
LOCATION:Virtual
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/jpeg:https://www.ritamcgrath.com/wp-content/uploads/2021/03/rmg_placeholder_color.jpg
END:VEVENT
END:VCALENDAR