"The majority of companies I work with have no rigorous process for disengaging at all, with the result that it usually ends in a nasty mess," says Rita Gunther McGrath, an associate professor at the Columbia University business school. Instead, Gunther McGrath says, they explain away declines in these benchmarks, even though they are indicative of larger potential problems. And without a plan to turn things around, those problems will inevitably materialize, she says.
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- Posted: Thursday, July 22, 2010
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