RGM

At Investors.com post Spark Sales in Slow Times, Rita McGrath is quoted at length: "Service is incredible at Apple," McGrath said. "I lost my iPod recently, and two days after I called them I got a new one, engraved. They are good at leveraging their network of suppliers." And...A growing number of car dealerships are offering free Wi-Fi Internet service. Now waiting for your car to be fixed can be enjoyable. Plus it saves the dealer money. "If you stick around waiting for a couple hours, they don't have to give you a loaner," McGrath said. To read the entire article and more of Rita McGrath's comments, click here.

• Posted: Monday, April 27, 2009
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